Privacy Policy
Last updated 1 October 2022
We have a specific privacy depending on how you interact with us.
1. Introduction
We are Slide Technologies Limited (Company Number 14260127) and we take the protection of your privacy very seriously. This Privacy Policy (“Policy”) is our plan of action when it comes to protecting your privacy. This policy explains how we collect, use, disclose and protect “Personal Information” (as that term is defined in the General Data protection Regulation 2016/679) that can be associated with your use of the Sliders services. It applies to all Personal Information collected, including on the web pages for Sliders (the “Site”), the Sliders mobile application, and any other website or mobile application that links to this Policy, as well as during any written, electronic, and oral communications (collectively, the "slider Services").
Your access to and use of the Slider Services are subject to our Independent Contractor Agreement (“ICA”). Please make sure that you have carefully read and understand the ICA before you use the Slider Services. By using the Slider Services, you accept the ICA, and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our ICA, you must not use or access the Slider Services.
Slide provides an online delivery platform, using web-based technology that connects Sliders, merchants, and shoppers. If you are using Slide’s online platform in your capacity as a merchant submitting orders for delivery, please visit the Merchant Privacy Policy for information on how Slide collects, uses and discloses consumer Personal Information.
The Slider Services may change from time to time. As a result, we reserve the right to update or modify this Policy at any time and from time to time without prior notice. If we make any material changes to the way we process your Personal Information, we will notify you before such changes are effective. If you object to any changes, you must cease using the Slider Services. We recommend you review this Policy periodically. This Policy became effective on the date indicated at the top of this page. Your continued use of the Dasher Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.
2. Collection of personal information
When you use the Slider Services, we may collect Personal Information about you. If you do not provide us with your Personal Information, we will not be able to provide the Slider Services to you. The types of Personal Information that we may collect about you are:
2.1 Information You Provide to Us Directly
You may provide your Personal Information to us when you use the Slider Services, including when you sign up to become a Slider, authorise a background or driving history check, register as a Slider, participate as a Slider, participate in direct deposit, engage with our website, contact us with inquiries or otherwise communicate with us, or otherwise access or use the Slider Services. This information may include:
- Personal Identifiers and Records Information – We collect certain profile information associated with your Slider account. This may include information such as your full name, email address, phone number, and physical address. We may collect your tax number, copy of your driver’s licence, or other similar identifiers for the purposes of establishing and administering your relationship with us, including to verify your identity.
-Age and Date of Birth – We may also collect your age, year, or date of birth to enable us, for example, to assess whether you qualify to be a Slider.
- Biometric Information - We may collect photos and images or your face voice or other biometric data to confirm your identity and you consent to this collection and use via this policy and the permission granted in the Sliders mobile app when this information is collected.
- Commercial Information – We may collect driver and vehicle information, such as your driver’s licence number, licence plate and other vehicle and registration information, and insurance information.
- Financial and Records Information – We may collect financial information to, for example, facilitate payments to you. This may include bank and bank account information, including routing and account numbers, and order payment information, including expense reimbursement requests.
2.2 Information Received From you as Part of Your Communications
When you use the Sliders Services, complete electronic forms, communicate with Slider’ customers or contact us, whether by online chat, email, phone, SMS or otherwise, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.
2.3 Information Collected Automatically
We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and the Slider Services. This information may include:
- Technical Information – We collect technical and internet or other network activity information associated with your activity on our Site and may include information related to your browser and operating system, IP address (the Internet address of your computer), unique device identifiers, personal and online identifiers, and other information such as your device type and version of the app that is in use.
- Site Usage Information –This may include the webpage that you were visiting before accessing our Site or mobile application, the pages or features of our Site or mobile application you browsed to inform us which part of our Site, our Sliders app, and Slider Services you visit and how much time you spend there, and your search history.
- Site Preferences – We collect information about your preferences to make your use of the Site more productive using cookies.
2.4 Geolocation Information
To participate as a Slider, you must permit the Slider Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser. We may collect the precise location of your device on a continuous and ongoing basis when the Sliders app is running in the foreground or background of your device or from a photo of a delivery that you provide to us. We may also collect route information when you conduct a delivery for Slide and/or derive your approximate location from your IP address. We use your location information for our internal business purposes, including to verify that you are present in your preferred region or city when you begin or engage in a delivery through the Slide Services (a “Slide”), connect you with delivery opportunities in your zone, and track the progress and completion of your Dashes. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the Sliders mobile app. If you have any concerns regarding the conduct of this location tracking, please let us know using the details in the “Enquiries” section below. If you do not enable or choose to disable the location feature through the settings on your device or Platform, Slide will not receive precise location information from your device, which will prevent you from being able to Slide and receiving delivery opportunities in your area.
2.5 Information related to deliveries
When you participate as a Slider through the Slider Services on the Sliders app, we may also collect and store information related to your deliveries, including:
- Date and time of the sign-up and log-in;
- Delivery acceptances and declinations; and your cancellation rate;
- The number of deliveries and deliveries you make;
- The date and time of delivery acceptances, declinations, cancellations, pick-ups and completions;
- The amount of time to complete a delivery;
- Delivery route information;P
- Payment amounts associated with each delivery;The number of deliveries;
- Tip amounts;
- Shopper ratings and other feedback;
- Attribution and user’s conversation path;
- Where you did the orientation and where you’ve delivered (date, time, and place of orientation); and
- Your location (see Location Information section, above).
2.6 Information From Publicly-Available Sources and Third-Parties
We may collect Personal Information about you from publicly available sources, marketing partners, and/or third parties. This may include demographic information such as income and spending habits. We may also, for example, receive information about you from Merchants and shoppers regarding your deliveries through the Sliders app.
Slide may also offer a Slider Referral Program where Slide allows Sliders to invite friends and family to sign up for the Sliders app and become a Slider. We may offer referral bonuses, as set forth in any referral terms governing the Slider Referral Program. By choosing to invite a friend or family member, you consent to Slide sending your public profile image to the contacts you select to receive a referral link and you represent that you have received that friend or family member’s consent to provide his or her name and email address to us. Slide will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program and may send marketing emails. You can also send a text message with a referral link to your contacts. Sliders may not send, publish, or share any false, misleading, or deceptive communications in connection with participation in the Referral Program. Such actions may violate various applicable laws. Sliders may not send any referral emails, text messages, or other communications to children under the age of 18. If you are referred to Slide through one of our referral programs, or if someone attempts to refer you, we may share your name, whether you have already signed up as a Slider, whether you are a new Slider, and whether you have completed the required number of deliveries in the required amount of time to qualify for a referral bonus.
2.7 Use of Cookies and Other Tracking Technologies
We use cookies, web beacons, pixels, replay sessions, and similar technologies to collect information and personalise your experience with the Slider Services.
Cookies
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site or provider’s system to recognise your browser and remember certain information.
We use first-party and third-party cookies for the following purposes: (1) to make the Slider Services function properly; (2) to improve the Slider Services; (3) to recognise you when you return to our Site and to remember information you have already provided, such as your preferences; (4) to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and (5) to provide a secure browsing experience during your use of the Slider Services.
You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the Dasher Services.
Web beacons
Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on our Site to deliver or communicate with cookies, to track and measure the performance of our Site and services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email).
Replay sessions
We may collect information on your use of our Site or the Slider Services, such as pages visited, links clicked, non-sensitive text entered, and mouse and scrolling movements. The information collected may include a recreation of your session interactions on our Site. We take measures to utilise replay session technology to exclude and block sensitive user information.
Online analytics and advertising technologies
We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along with other collected information, to tailor ads or deliver content when you are on the Dasher Services or on other devices, apps, or websites.
Targeted advertising
We (or our service providers) may use the information we collect, for instance, IP addresses and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt out of such cross-device tracking for purposes of interest-based advertising, you may do so through your device settings. We may also use cross-device tracking to help identify our users and serve advertising. This type of advertising is often called “interest-based” or “personalised” advertising—and when it occurs on mobile apps, “cross-app” advertising.
To opt out of Google Analytics for display advertising or customise Google display network ads, you can visit the Google Ads Settings page.
Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any company chooses to participate in these opt-out programs.
Mobile applications
Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers. Users of mobile devices who do not want to receive interest-based advertising may opt-out in several ways. Each operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent the delivery of in-application targeted advertisements. You should view your device or system “Settings” to determine how you can opt out of use of your device ID for “cross-app” personalised advertising.
3. Uses of Your Personal Information
We may use the information we collect about you for various purposes.
3.1 To Receive, Process, and Create Your Slider Account
We may process your information when you sign up to be a Slider, including background and driving history checks. As part of the process, we may assess whether you qualify to be a Slider and allow you to create a Slider account.
3.2 To Provide You With The Dasher Services
We may use your information to provide you with the Dasher Services. For example, we use information to:
- set up your direct deposit and issue payment payouts to you;
- allow you to claim delivery requests;
- facilitate the completion of deliveries;
- calculate payments owed;
- verify whether you are present in the city or region in which you intend to Slide;
- assess whether you have met requirements for promotional, incentive or other pay programs;
- assess supply, demand, and other factors associated with aggregate business progress;
- assess activity and acceptance rates, shopper ratings, and other factors associated with Sliders’ impact on the Slide platform;
3.3 To Maintain, Improve, and Personalise the Slider Services
We may use your information for our everyday business operations such as auditing, administration of the Slider Services, forum management, fulfilment, and analytics. For example, we may use your information to better understand Sliders’ demographics, interests, and behaviours, and we may enhance other information we have about you to help us better understand you and determine your interests.
Your information may also be used to improve the content and functionality of the Slider Services. For example, it may be used to help us, and our Merchants improve our offerings. We also use your information to personalise your experience. For example, we may personalise the content and features you see when visiting the Slider Services. In addition, we may personalise advertisements, marketing communications, and recommendations to make them more tailored to your interests.
3.4 To Communicate with you
We may use your information to communicate with you. For example, we may send you text messages or other notifications about deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about services that may interest you, each email or text message from DoorDash will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.
In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Dasher Services. Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions, or the like, but not including your Personal Information and any requests, comments or concerns regarding your personal information but not including your Personal Information, will be treated as non-confidential and non-proprietary.
If you send direct messages, such as chat or text messages to a Slide customer (including a shopper on our customer's store), using the telephone number for that customer available on the Sliders app, we may use a third-party service provider to monitor and analyse these messages on a continuous and ongoing basis. We monitor these messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms and Conditions, and for quality and training purposes. As part of this process, Slide and its service provider will receive in real time and store data about your direct messages, such as chat or text messages, including the date and time of the message, your phone number, and the content of the message. If you do not agree to the monitoring of direct messages you send to Slide customers, please do not send messages to Slide customers.
3.5 For Account and network security purposes
We care about keeping you secure and safe while using the Sliders app. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities, or security risks; improve and enforce our security measures; and to monitor and verify your identity to prevent unauthorised users from gaining access to your information.
3.5 To Maintain Legal and Regulatory Compliance
The Sliders app is subject to certain laws and regulations which may require us to process your Personal Information. For example, we may process your Personal Information to provide you with tax documents, to fulfil our business obligations, or as necessary to manage risk as required under applicable law. To enhance compliance with our ICA and Policies When you access or use the Sliders app, you are bound to our ICA and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit, or illegal activities on the Dasher Services. We also process your Personal Information to investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners.
3.8 To protect you, others, and our business
We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Independent Contractor Agreement, to comply with the law, and to protect against security risks.
3.9 For our business purposes
We may use your information for any other purpose disclosed to you at the time we collect the information, or otherwise with your consent or at your direction, or as permitted by law. Aggregated and de-identified information We may aggregate and/or de-identify information collected through the Dasher Services. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.
3.10 Aggregated and de-identified information
We may aggregate and/or de-identify information collected through the Dasher Services. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.
4. Disclosure of personal information to third parties
We may disclose your Personal Information to third parties as described below and as otherwise permitted by law.
4.1 Group Companies
We may disclose your information to our group companies (entities that control Slide, are under the control of Slide, or are under control by the same entity as Slide) for business purposes. We will require these entities to comply with the terms of this Policy with regard to their use of your information.
4.2 Group Companies
We may disclose your information to our third-party service providers for certain business purposes. This information is provided for them to provide us services such as payment processing, advertising services, marketing partners, background and driver history check services, web analytics, data processing, IT services, Dasher support and other services.
4.3 Customers, Merchants, Shoppers or Others
To facilitate deliveries, we may provide your information, including your contact information, vehicle information, location information, ratings, and other information to customers and shoppers.
4.4 Social Media
When you link a Social Network (as defined in “Social Media Usage” below) account to Slide or log into the Slide Services using your Social Network account, we may provide your information to the operator of the Social Network to facilitate or enhance delivery of that Social Network or other services to you. Please see “8. Social Media Usage” below for more details.
4.5 When required or Permitted by Law
We recognise that information related to your activities as a Slider could contain private information. However, we may disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of Slide users, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity and the like.
4.6 Corporate transaction
In the event of an actual or contemplated sale, business transfer, merger, or other reorganisation, dissolution, or similar event we may provide your information to one or more third parties in connection with that transaction, including during the negotiation of a proposed transaction.
4.7 With your Consent
We also may provide your information to third parties with your consent or at your direction.
5. Security
Slide has implemented administrative, organisational, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to Slide.
Please recognise that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.
6. Data Retention
We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregate or anonymised data indefinitely.
7. Third-Party Sites
Some of the functionality may be provided by third parties and the Slider Services may link to other third-party websites that are not controlled by Slide. For example, we use services like Paystack for payment processing. These third parties are not under our control and Slide is not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarise yourself with the privacy policies and practices of that third party.
8. Social Media Usage
The Sliders app and site may enable you to access social networking services such as Facebook, Twitter, or Instagram, among others (collectively, "Social Network") directly or indirectly through the Slider Services. You may also have the option of posting content to a Social Network when you access content through the Sliders app or site. For example, you may refer a friend to become a Slider via Twitter or Facebook links through the Slider Services. Keep in mind that your activity on a Social Network is governed by that Social Network and not by Slide and may be visible or accessible to the public. We may also provide the ability to enable or log in to the Sliders app and www.slidedeliveries.com via a Social Network, as described in more detail in our Slide Privacy Policy. Your Dasher account and information collected through the Slider Services may, at times, be linked to your Slide customer accounts and any affiliated Social Networks you have enabled via Slide.
9. Children's Information
Keeping your Personal Information current helps ensure that we provide you with the most relevant services. You can access and update your Personal Information via your account profile. While we are ready to assist you in managing your registrations, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to payments issued to you for financial reporting and compliance reasons. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
If you are a registered Slider, you may access and modify your Personal Information by emailing us at support@slideplatform.com If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications. You may also contact us at privacy@slidedeliveries.com to access, modify or request deletion of your Personal Information.
You acknowledge that:
- We will not be required to take reasonable steps to ensure that an overseas recipient complies with European privacy laws;
- If an overseas recipient handles personal information in breach of European privacy laws, they may not be accountable under the GDPR;
- and you may not be able to seek redress under the GDPR for their breach;
- The overseas recipient may not be subject to any privacy obligations or to any laws like European privacy laws; and
- The overseas recipient may be subject to a foreign law that may compel the disclosure of personal information to a third party, such as an overseas agency or authority.
10. Your Choices
Keeping your Personal Information current helps ensure that we provide you with the most relevant services. You can access and update your Personal Information via your account profile. While we are ready to assist you in managing your registrations, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to payments issued to you for financial reporting and compliance reasons. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
If you are a registered Slider, you may access and modify your Personal Information by emailing us at support@slideplatform.com If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications. You may also contact us at privacy@slidedeliveries.com to access, modify or request deletion of your Personal Information.
You acknowledge that:
- We will not be required to take reasonable steps to ensure that an overseas recipient complies with European privacy laws;
- If an overseas recipient handles personal information in breach of European privacy laws, they may not be accountable under the GDPR;
- and you may not be able to seek redress under the GDPR for their breach;
- The overseas recipient may not be subject to any privacy obligations or to any laws like European privacy laws; and
- The overseas recipient may be subject to a foreign law that may compel the disclosure of personal information to a third party, such as an overseas agency or authority.
11. International Users
Slide is operationally based in South Africa and regardless of where you use the Slider Services, the information collected as part of that use may be transferred to and maintained on servers located in countries other than South Africa, such as in the United Kingdom. We may from time to time use third party storage providers for this purpose. Since Slide is headquartered in the United Kingdom, any information we obtain about you will at a minimum be stored in accordance with the GDPR, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using the Sliders app, you consent to this collection, transfer, storage, and processing of information to and in countries other than South Africa. While it is not practicable to specify all these countries, regions include Europe.
You acknowledge that:
- We will not be required to take reasonable steps to ensure that an overseas recipient complies with European privacy laws;
- If an overseas recipient handles personal information in breach of European privacy laws, they may not be accountable under the GDPR;
- and you may not be able to seek redress under the GDPR for their breach;
- The overseas recipient may not be subject to any privacy obligations or to any laws like European privacy laws; and
- The overseas recipient may be subject to a foreign law that may compel the disclosure of personal information to a third party, such as an overseas agency or authority.
12. Enquiries
If you have any questions or concerns relating to this Policy or our privacy practices, please contact us at: privacy@slidedeliveries.com or:
Slide Technologies Limited
Attention: Privacy
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If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you may have the right to make a complaint to the Information Regulator by phoning 010 023 5200 or by email at enquiries@inforegulator.org.za.
1. Introduction
Welcome to our privacy policy. We are Slide Technologies (Pty) Ltd (Company Number: 2022/762194/07) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).
1.1 Audience
This policy applies to you if you are:
- a visitor to our website; or
- a customer who has ordered or requested the services that we provide.
1.2 What is personal information?
Personal information includes:
- certain information that we collect automatically when you visit our website;
- certain information collected on registration (see below); - certain information collected on submission; and
- optional information that you provide to us voluntarily (see below);
But excludes:
- information that has been made anonymous so that it does not identify a specific person;
- permanently de-identified information that does not relate or cannot be traced back to you specifically;
- non-personal statistical information collected and compiled by us.
Common examples
Common examples of the types of personal information which we may collect and process include your:
- identifying information – such as your name, date of birth, or identification number of any kind;
- contact information – such as your phone number or email address;
- address information – such as your physical or postal address; or
- demographic information – such as your gender or marital status.
Sensitive personal information
Depending on the goods or services that you require, we may also collect sensitive personal information including your:
- financial information – such as your bank account details;
- sensitive demographic information – such as your race or ethnicity;
- medical information – such as information about your physical or mental health;
- sexual information – such as information about your sex life or sexual orientation;
- criminal information – such as information about your commission or alleged commission of any offence or about any related legal proceedings;
- employment information – including your membership of a trade union; and
- beliefs – including your political or religious beliefs.
Acceptance
You must accept all the terms of this policy when you order our goods or request our services.
If you do not agree with anything in this policy, then you may not request our services.
You may not access our website or order our goods or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
You may only send us your own personal information or the information of another data subject where you have their permission to do so.
2. How Do We Collect Your Personal Information?
2.1 On submission of an enquiry or registration
When you submit an enquiry or if you register on our website, you will no longer be anonymous to us.
This personal information may include:
- your name and surname;
- your email address;
- your telephone number;
- your company name, company registration number, and VAT number;
- your postal address or street address; and
- your username and password.
We will use this personal information to populate your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.
2.2 On order or request
When you order our goods or request our services from us, you will be asked to provide us with additional information on a voluntary basis (goods or services information).
Events
You will provide us with personal information when you attend an event that we host.
From browser
We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (usage information). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.
Cookies
For information on how we deal with cookies, please refer to our Cookies Policy.
Web beacons
Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
Optional details
You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of our website.
Recording calls
We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.
2.3 Who are our data subjects?
We process the personal information of the following categories of people:
- customers or organisations,
- prospects or leads,
- employees,
- recruiters and medical practitioners providing services related to employees,
- contractors, vendors, or suppliers,
- children and their guardians,
- debtors and creditors,
- dealers, and
- directors and shareholders.
2.4 Purpose for processing
We may use or process any goods or services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including
Services purposes
Such as:
- collecting orders or requests for and providing our services,
- managing our contracts with various data subjects,
- managing customer credit in general,
- processing customer requests or complaints,
- keeping our data subject records and information up to date,
- better understanding our data subject’s needs, and
- providing support to our customers.
Marketing purposes
such as:
- marketing to customers,
- marketing to prospects, and
- running promotional competitions for business.
Business purposes
such as:
- managing employees in general,
- internal audit,
- accounting, and
- business planning and due diligence, and joint ventures, disposals of business, or other proposed and actual transactions.
legal purposes
such as:
- handling claims and enforcing debts, and
- complying with regulations, or pursuing good governance.
We may use your usage information for the purposes described above and to:
- remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
- monitor website usage metrics such as total number of visitors and pages accessed; and
- track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
2.5 Consent to collection
We will obtain your consent to collect personal information:
- in accordance with applicable law;
- when you provide us with any registration information or optional information.
3. Use
3.1 Our obligations
We may use your personal information to fulfil our obligations to you.
Messages and updates
We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
Targeted content
While you are logged into the website, we may display targeted adverts and other relevant information based on your personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.
4. Reasons We Share Personal Information
4.1 Sharing
We may share your personal information with:
- other divisions or companies within the group of companies to which we belong so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
- an affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
- our goods or services providers under contract who help provide certain goods or services or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods or services providers only use your information in connection with the goods or services they supply or services they perform for us and not for their own benefit);
- credit bureaus to report account information, as permitted by law;
- banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria); and
- other third parties who provide us with relevant services where appropriate.
Regulators
We may disclose your personal information as required by law or governmental audit.
Law enforcement
We may disclose personal information if required:
- by a subpoena or court order;
- to comply with any law;
- to protect the safety of any individual or the general public; and
- to prevent violation of our customer relationship terms.
No selling
We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.
Marketing purposes
We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
Employees
We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.
Change of ownership
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
5. Security
There is no such thing as 'perfect security'. We have to compromise between increased levels of security and the convenience to you in transacting with us.
5.1 Our security responsibilities
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws by maintaining reasonable measures to protect personal information from loss, misuse, and unauthorised access, disclosure, alteration, and destruction.
Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.
5.2 Our security disclaimers
Please note the following:
The third parties whose systems we link to are responsible for the security of information while it is collected by, stored on, or passing through the systems under their control.
We will use all reasonable endeavours to ensure that our website and your information is not compromised. However, we cannot guarantee that no harmful code will enter our website (for example viruses, bugs, trojan horses, spyware or adware). You should be aware of the risks associated with using websites (addressed below).If you experience a problem or loss that is caused by information you provided to us, your computer being compromised in some way or by something beyond our control, we cannot take responsibility for causing the problem. We will, however, do our best to help you if we can.
5.3 Phishing
You must only log in to your account from a page that begins with https://www.slideonline.co.za
6. Accuracy and retention
6.1 Accurate
We will try to keep the personal information we collect as accurate, current, complete, confidential and reliable for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
6.2 Retention
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
- retention of the record is required or authorised by law; or
- you have consented to the retention of the record.
During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.We may retain your personal information in physical or electronic records at our discretion.
8. Your Rights
8.1 Request what information we hold on you
You may request access to your personal information to receive a copy of the personal information that we hold on you.
8.2 Updating or removing
You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by phone or email.
8.3 Withdrawal of consent or objection to processing
You may withdraw your consent where we are relying on consent as a lawful justification to process. You may also object to our processing where we are relying on another lawful justification for processing. Please note that if you do so, we might not be able to provide services to you.
We may need to request additional information from you to verify your identity for you to access these rights. This is to ensure that your personal information is not disclosed to an unauthorised person.
9. Changes
We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our goods or services. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.
10. Limitation
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.
11. Enquiries
If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us via email: privacy@slideonline.co.za